Frequently Asked Questions
How do I enquire about a cake order ?
You can e-mail your enquiry to firstname.lastname@example.org , you can call or text me on 07817 511158 or you can contact me through Facebook - Lisa Swift or Facebook Pages - Fairway Cakes.
What happens when I make an enquiry ?
When you make your initial enquiry I will ask for the date of the wedding and the venue so that I can check my availability before proceeding any further.
What's next ?
Once I have checked my Diary and if I'm available, I can send you my starting price list and some information about my wedding cake consultations.
If you proceed to book a consultation then your wedding date will be saved without any obligation until your appointment
Do you require a deposit ?
A 50% deposit will be required before the order can be confirmed and the date booked into my diary.
Payment is by electronic transfer of funds into my bank account.
When is the balance due ?
The balance of payment is due no less than four weeks before the Wedding date, again by electronic transfer of funds to my account.
Is my deposit refundable ?
Should you cancel your order with more than 12 months notice, then your deposit will be refunded in full minus any bespoke purchases made on your behalf.
If you cancel your order with less than 12 months notice, then your deposit is non refundable.
Should you cancel your order after the final balance has been paid and within 4 weeks of your required date then the balance is also non refundable.
Do you deliver ?
All wedding cakes are delivered to the venue on the chosen date and the delivery is included in the price of the cake.
Should the venue be outside of my usual delivery range then the cake can be colected from Fairway Cakes.
Do you cater for special dietary needs ?
I am happy to cater for dietary requirements where possible.
However, due to my use of a domestic kitchen, my product liability insurance does not cover allergens. I therefore cannot cater for any allergy requirements.
Do you take short notice orders ?
It's always better to book ahead but sometimes this isn't possible. If you have a very short notice order or request then please ask. If there is a gap in my Diary then I'll be only too happy to help.